✔ Eligible for Review (Within 7 Days):
• Wrong item received
• Wrong size received
• Significant manufacturing defects upon arrival
• Major stitching or workmanship issues present on delivery

📸 How to Submit a Claim:
• Contact us within 7 days of receiving your order
• Provide your order number
• Share clear photos/videos of the issue
• The item may be requested back for inspection before a resolution is determined

⚠️ Examples not considered manufacturing defects:
• Colour transfer or staining after washing or soaking
• Damage caused by detergents, bleach, fabric softeners, stain removers, or cleaning agents
• Damage caused by warm/hot water washing
• Damage caused by prolonged soaking
• Filling movement, settling, or slight bunching after use or washing
• Minor pilling or texture changes from normal use
• Scratch marks from pets
• Chewing, biting, digging, or clawing damage
• Accidental damage after delivery
• General wear and tear
• Cosmetic changes that do not affect the blanket’s comfort, safety, or functionality
• Issues resulting from third-party handling (e.g. helpers, grooming, boarding, cleaning services)

🧺 Care Recommendations:
• Wash separately for the first wash
• Use a laundry bag
• Use cold water only
• Use mild detergent
• Avoid prolonged soaking
• Avoid bleach, fabric softeners, and harsh cleaning agents
• Follow all care instructions provided
• Pet blankets are designed for everyday use and may naturally show signs of wear over time

🤍 Goodwill Resolutions:
• Each case is reviewed individually
• Fuji's Haven may offer a replacement, exchange, discount, or store credit at its discretion
• Goodwill gestures are one-time and do not constitute an admission of product defect
• Approval is based on case review and supporting information provided